The last child support hearing was in January, and the order specified that it would be reviewed in March. The case was not heard that day (there wasn’t time) and it was not rescheduled. At 5pm after sitting in court all day I briefly met with my case worker (I am the custodial parent) and was told that she would have the judge write an order based on some information she took from me and wrote on a spare envelope.
If it’s relevant, she didn’t remember any details of my case. I asked if she needed information about my income and she said “No, you’re unemployed.” I told her that I am employed full-time and a student part-time, and gave here a paper detailing my expenses - she preferred to write it down, as I said, on a spare envelope.
I’ve called her about once a week for the past two months. Her voicemail states “We will return your call within three working days.” So after a week goes by, I call again.
When I have spoken with her she has told me either “There is no information in the system,” or that she will call me back the following day, and she has not. She doesn’t return my calls. When I have spoken with a different case worker, I have been told that there appears to be no order in the system, aside from the one entered in January, and to speak with my case worker, who is the supervisor.
If it was set for review, shouldn’t it be reviewed? The current information was entered when the noncustodial parent was unemployed, and he is presently employed. If my caseworker is unable to speak to me about my case, who can I contact? The noncustodial parent is not currently paying child support, despite an order that is presently in effect. At what point will the order be enforced? And does child support enforcement have any obligation to inform me about the details of the case? They have not contacted me on their own since the case began, I have only learned about hearings from calling my case worker (once I happened to call the day before, and was told that my presence was required, but they had made no other effort to contact me, although they confirmed that they have accurate contact information.)
It’s not that I want the money, although it would obviously help. What should I be expecting and what can I do if this is not being handled as it should be?