How do I file an answwer to a civil summons?

From what I understand, a summons is a order to appear in court. You should have instructions on the summons telling you when and where to appear. I would contact the lawyer who is representing the person asking you to appear, to find out exactly why you are being asked to appear–if the reason isn’t obvious.

My friend has been served a civil summons and cannot afford an lawyer. Can someone give me some advise as to how she would answer the summons and complaint? I have tried finding forms but there are no forms for an answer in NC, I have found forms for an answer in other states? Please help.