A few suggestions. First, be sure you are calling child support enforcement office in the county in which your child support is ordered. Take a look at any of your child support or court documents and look for the name and direct contact phone number for the enforcement worker. Also, write a letter to child support enforcement and be sure to give them your correct court file number and your child support enforcement record number listed on any statement or record showing those arrears. Ask for an appointment to review your payment history. You may also go directly to the Clerk’s office and also to the child support enforcement office and explain your difficulty in reaching the correct person. Ask if they can help you obtain an appointment with someone in child support. Finally, not the best method, but given your diligence in trying to get in touch with child support, you can ask the Clerk when child support court is held and show up early and see if you can schedule an appointment with the designated child support worker. If nothing else, they can identify the correct person for you to talk to. Hope this helps.
Deborah M. Throm
Rosen Law Firm
1829 E. Franklin Street, Bldg. 600
Chapel Hill, NC 27514
919.256.0017 direct
919.321.0780 main voice
www.rosen.com
Email: dthrom@rosen.com
4101 Lake Boone Trail
Suite 500
Raleigh, NC 27607
919.256.1544 direct
919.787.6668 main voice
301 McCullough Drive
Suite 510
Charlotte, NC 28262
704.644.2531 ext. 100